Refund policy

At OakBreeze, customer satisfaction is important to us. We want you to feel confident when shopping with us, and we are committed to providing a fair and simple return and refund process.

30-Day Free Returns

We offer free returns and refunds within 30 days of the delivery date. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

Unused or in the same condition as received
In its original packaging, where possible
Accompanied by proof of purchase or order confirmation

How to Request a Return

To start a return, please contact our support team at:

Email: support@oakbreeze.shop
Phone: (877) 764-3772

Please include your order number, full name, reason for return, and any relevant photos if the product arrived damaged or incorrect.

Once your return request is reviewed, we will provide instructions on how to proceed.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photos or additional information to help us resolve the issue quickly.

Depending on the situation, we may offer a replacement, refund, or another suitable solution.

Non-Returnable Items

Certain items may not be eligible for return if they have been used, damaged by the customer, or returned outside the 30-day return period.

OakBreeze reserves the right to refuse returns that do not meet the conditions of this policy.